Contact Center features

based on VICIDial & GoAutodial

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For the agent of the contact center

The agent panel allows you to handle incoming, outgoing calls, incoming emails, as well as communicate with clients and colleagues in on-line chat mode.

Web-based interface allows the agent to work in the office and remotely, regardless of the installed operating system (even from a smartphone or tablet).

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For the head of the contact center

The administrator panel covers all the functionality necessary to manage the contact center: quickly set up campaigns, IVR menu and voice mail, manage agent accounts.

The modern interface with interactive dashboards provides a full on-line monitoring and full historical reporting.

You can get access to the contact center's control panel from any device on which the WEB browser is installed.

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Technical advantages

Thanks to many years of experience of the VICIdial product in contact centers of the world and its open source code, we can guarantee almost unlimited scalability of projects, as well as the ability to integrate with any external system (CRM, ERP, site, etc.).

Separately, it is worth noting the minimum requirements for the product to workstations of agents. This allows you to minimize your costs of launching or upgrading the contact center.

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